Terms of Service

Last updated: July 2, 2026

These terms govern use of Mushka, an AI project-management assistant provided by Mushka (“we,” “us”). Mushka is a business tool: by installing it into your company’s Slack workspace or signing in to the dashboard, you agree to these terms on behalf of the company you represent (“you,” the “Customer”), and you confirm you have authority to do so. If a separate signed agreement (such as a pilot agreement or order form) conflicts with these terms, the signed agreement wins.

What Mushka does

Mushka watches the chat channels you invite it to, uses AI to identify project-management work implied by the conversation, and proposes concrete actions against the issue tracker you connect (for example, creating or closing a Jira ticket). Proposed actions that change your tracker are executed only after a member of your team approves them in-channel. Every executed action is recorded in an audit log available to you.

Your account and integrations

• Installation and sign-in use your Slack identity. You are responsible for who in your workspace can install apps, invite the bot to channels, and approve actions.
• You confirm you have the right to connect the Slack workspace, tracker accounts, and channels you connect, and that doing so complies with your company’s policies and applicable law, including any notice obligations to your workspace members.
• Your use of Slack and of your tracker (e.g. Atlassian Jira) remains governed by those providers’ own terms.

AI outputs and approvals

Mushka’s proposals are generated by AI and can be wrong, incomplete, or mismatched to your intent. The approval step exists precisely for this reason: the person who approves a proposed action is responsible for reviewing it before approving, and approved actions are executed as proposed. We are not responsible for the consequences of actions your team approves. Mushka never executes a tracker-changing action without an approval.

Your data

You own your data — your messages, tracker contents, and configuration. You grant us the limited rights needed to operate the service: to receive messages from connected channels, process them (including via third-party AI model providers) to generate proposals, execute approved actions, and maintain audit and usage records. Our handling and retention of data is described in the Privacy Policy. When your subscription ends, we delete your data as described there.

Acceptable use

You will not: use the service to violate law or third-party rights; attempt to access another customer’s data; probe, disable, or circumvent the service’s security or approval mechanisms; resell the service without our written agreement; or use the service to build a competing product. We may suspend access to protect the service or other customers, and will tell you why when we do.

Fees

Fees, billing cadence, and any pilot or trial terms are set out in your order form or pilot agreement. Unless it says otherwise, fees are billed monthly, are exclusive of taxes, and are non-refundable for periods already provided.

Term and termination

These terms apply while you use the service. Either party may terminate per the order form, or immediately on material breach that goes uncured for 30 days after notice. You can stop using Mushka at any time by uninstalling it from your workspace and asking us to close your account. On termination we stop processing your data and delete it as described in the Privacy Policy; sections of these terms that by their nature should survive (ownership, disclaimers, liability limits) survive.

Disclaimers

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated proposals will be accurate.

Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and each party’s total liability arising out of these terms is capped at the amounts you paid us for the service in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party’s breach of confidentiality, or liability that cannot be limited by law.

Governing law

These terms are governed by the laws of [JURISDICTION — TO BE SET BEFORE PUBLISHING], without regard to conflict-of-laws rules, and disputes will be resolved in the courts located there.

Changes to these terms

We may update these terms as the service evolves. For material changes we will update the date above and notify customer administrators by email or in the dashboard at least 14 days before they take effect. Continued use after that date constitutes acceptance.

Contact

Questions about these terms: hello@mushka.ai.